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SAN RAMON, Calif. – Five9, Inc. (NASDAQ: NASDAQ:), a cloud software provider for contact centers, has announced the integration of its Intelligent CX Platform with Google (NASDAQ:) Cloud Marketplace. This collaboration is aimed at streamlining the procurement and billing processes for Google Cloud customers, as well as accelerating the deployment of Five9’s technology leveraging Google Cloud’s infrastructure.
The integration allows enterprises to enhance customer engagement across various channels, harnessing the power of AI and automation to provide smarter customer experiences. The Five9 Intelligent CX Platform offers a comprehensive suite of solutions, including omnichannel engagement, workforce management, and analytics, all designed to improve contact center performance and customer satisfaction.
Dan Burkland, President and CRO at Five9, expressed enthusiasm about the new route to market, emphasizing the ease of access for enterprise customers to Five9’s technology through the Google Cloud Marketplace. Dai Vu, Managing Director of Marketplace & ISV GTM Programs at Google Cloud, also highlighted the benefits of the partnership, noting that Five9 can now scale securely and support customers in their digital transformation efforts.
The Five9 Intelligent CX Platform is known for its cloud-native, scalable, and secure solutions, which include over 1,400 partners and practical AI and automation capabilities. The platform is currently used by more than 2,500 organizations globally.
The announcement is based on a press release statement.
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This story originally appeared on Investing
