A ‘two-way street’
The company initially began working with text-based AI, but quickly realized the importance of the conversational element. Jain pointed out that 30% to 35% of usage among early customers is via voice. There is particularly high usage during transit times, as well as “high excitement” among field employees, salespeople, plant workers, and retail store employees, Jain noted.
Use cases span IT, HR, finance, marketing, sales, and procurement, Jain said, noting that the company serves customers across industries including finance, manufacturing, pharmaceuticals, and consumer and packaged goods. Jain said one chief experience officer (CXO) at a major industrial company predicted that incorporating voice-enabled AI colleagues could boost the productivity of IT and HR teams by 50%.
The goal is to ultimately make the AI colleagues even more autonomous. Jain imagines a future where an agent can be added to a Zoom, Slack, or Teams call not just to take notes, but to collaborate, exchange ideas and “actually do multiple layers of work.” In future releases, Leena’s AI will even be able to see users’ screens to assist with these tasks.
This story originally appeared on Computerworld
