“We started by using Copilot for meeting summaries, note-taking, and document analysis,” he said. “Then we moved on to a customer service chatbot for internal agents. That took under two days to build, and it now supports over 100 customer service reps.” One product owner even used Copilot to instantly generate Jira-ready user stories during stakeholder interviews, saving weeks of follow-up work.
Robin Patra, director of data, analytics & AI at ARCO Construction, began even more strategically. “We saw our executives and assistants spending hours in meetings and tracking follow-ups manually,” he said. “So we deployed Copilot to transcribe meetings, generate action items, and sync those tasks with Microsoft Planner. That alone drove measurable improvements in accountability and follow-through.”
At the University of South Florida (USF), CIO and vice president of digital experiences Sidney Fernandes saw demand spike during the pilot phase. “We offered 500 licenses and got 700 requests,” he said. “We knew we had to scale. Everyone from IT staff to researchers found ways to save time — like using Copilot in Excel to clean data or asking it to draft follow-up items during live meetings.”
This story originally appeared on Computerworld
