“The third point is we see a democratization of DEX. DEX is not just for digital workplace leaders anymore, but also security and HR teams. Through what we call Assist — a conversational interface on top of our data — HR can say, ‘How many people do I have in this office?’ Or network professionals can say, ‘How many people are having Wi-Fi problems in this particular location?’ Before, you needed to be an expert in DEX, but now you can do this with a conversational interface.
“So there are these three buckets: take DEX to employees with a personalized IT agent; support AI transformation in your company with AI Drive; and expand DEX to other teams. It’s a huge revolution.”
A lot of the AI market is now moving toward agents. How will Nexthink’s platform evolve as you integrate agents going forward? “First of all, our vision for agents is as ‘helpers.’ We don’t want to replace people, we see it more like the pilot on the plane: you have an autopilot that is doing maybe 80% of the work, but there’s always a pilot supervising, giving feedback, and configuring. We see the job of IT becoming much more about supervising, training, and more strategic, with less busy work.
This story originally appeared on Computerworld
