If you have ever experienced the stress of your flight suddenly being cancelled, you know how awful it can be. If you’ve spent weeks or even months planning a trip, just to have your flight disappear at the last second it’s an easy way for your emotions to spiral.
However, it doesn’t have to be the end of your plans. Paul Stewart, travel expert and founder of My Baggage, has shared his top tips for travellers who find themselves suddenly in the lurch. He said the first thing to do if your flight is cancelled is try to contact the airline before getting in a massive queue.
“Calling the airline or using their app first often gives you access to more rebooking options. Airline phone lines and X customer service accounts often show rebooking availability faster than airport agents with huge queues can give you access to it.”
He continued: “Acting quickly can secure a seat on the next available flight before online availability disappears, and it also allows you to explore alternative routes, partner airlines, or even earlier departures that may not be offered at the desk.
Paul’s second tip is to know exactly what you are entitled to in the event of a flight cancellation. He said: “Depending on the airline, your ticket type, and local regulations, you may be entitled to a full cash refund if your flight is cancelled.”
In order to make your refund as smooth as possible, Paul advises everyone flying to keep all their documentation. This includes the original booking confirmation, cancellation notifications and all receipts for meals, transport and accommodation during your delay.
Paul said: “Being informed beforehand saves time and ensures you can claim what you’re entitled to efficiently, rather than scrambling for solutions after the disruption.”
His third and final tip is to keep some key items with you in your carry on in case of long delays. Most travellers will keep things like their medication and travel documents on their person but there are a few things that can make a lengthy wait easier
A powerbank or charging cable makes a big difference especially if you’re trying to rebook things from your phone. Extra toiletries and a change of clothes are useful too in case you need to stay overnight somewhere.
It’s also a great idea to have an empty water bottle and some snacks on you in case airport shops are closed, too crowded or just too expensive.
Paul said: “Travel chaos can happen to anyone, and often without warning. The travellers who cope best aren’t necessarily those with the most experience; they’re the ones who stay aware of their rights and act quickly to protect their time and money. Flight disruptions can be stressful, unpredictable, and frustrating, but proactively knowing how to handle them is essential for every traveller.”
This story originally appeared on Express.co.uk
