Marketing automation refers to the use of technology that automates marketing tasks and helps businesses reach their customers with personalized messaging at scale. In recent years, we have witnessed a significant surge in the adoption of marketing automation platforms. As we approach 2023, it is essential to examine upcoming trends that will shape the future of marketing automation.
Personalization At Scale
The future of marketing lies in personalization at scale. Consumers are now demanding personalized experiences from brands across all channels. A report by Salesforce states that 84% of customers say being treated like a person, not a number, is crucial to winning their business.
In response to this increasing demand for personalization, marketers are leveraging Artificial intelligence (AI) tools such as Natural language processing (NLP), Machine learning (ML), and Predictive analytics to personalize content across various channels. You can check out the many Drip features if you’re looking for a highly personalized marketing automation tool.
Integration With Emerging Technologies
With the evolution of emerging technologies such as Virtual reality (VR), Augmented Reality (AR), Mixed Reality(MR), Internet of Things(IoT), and Voice search, marketers need strategies that help integrate these technologies into their campaigns effectively.
By integrating data through multiple sources, such as sensors or devices like wearable technology using IoT, businesses can make better decisions based on more accurate customer data. Thus, understanding consumers’ preferences helps deepen relationships with them on an individual level while enhancing customer experience, despite these distractions surrounding us.
Omnichannel Marketing
Consumers are today engaging with brands through a number of different touchpoints. Hence, it’s essential to deliver consistent messages across all channels seamlessly, from social media posts[SP1] and email campaigns to chatbot conversations and voice assistant interactions!
To address this challenge, omnichannel marketing approaches(are)essential nowadays for businesses trying-to-keep up![SP2]
This approach requires cross-functional alignment within an organization since every team’s contribution leads to a seamless user experience across all touchpoints, thereby enhancing customer experience.
More Use Of Chatbots
Chatbots are AI-powered conversational agents that interact with customers through chat interfaces. The market for this technology is expected to reach $9.4 billion by 2024, from $2.6 billion in 2019( Statista).
Messaging apps and online shopping sites use chatbots to provide real-time answers and personalized product recommendations, reducing customer support response time while increasing engagement.
Voice Search Optimization
With the increasing popularity of voice assistants such as Google Assistant, Amazon Alexa, and Apple’s Siri, among others, businesses need to optimize their web pages for voice search while delivering relevant information in natural language phrases.
Accomplishing this task requires understanding natural language processing using machine learning methods such as intent prediction models employed by NLP systems like Google’s BERT (Bidirectional Encoder Representations from Transformers). By doing so, marketers can tailor content that resonates with users’ questions better.
Emphasis On Data Privacy & Security
As data collection increases with emerging technologies and personalization at scale, ensuring strict measures to protect sensitive information has become critical now more than ever.
Thus, privacy laws like the General Data Protection Regulation(GDPR) provide rules governing how companies should collect personal data without infringing individual privacy rights and must be followed strictly. Marketing automation platforms must address these challenges by building controls around data collection and storage while ensuring customer transparency about their data usage policies used explicitly via opt-in/opt-out approaches.
Conclusion
Marketing automation is evolving rapidly today, increasing demand for personalized experiences that require Omnichannel marketing approaches, along with the integration of emerging technologies into campaigns. In 2023, the expected trends include an increased reliance on AI-powered chatbots handling more engagement-yielding tasks combined with voice-assisted search optimization strategies based on intent-prediction models developed via NLP(Machine learning) tools[SP3]. User Privacy and Security concerns will become paramount as data collection increases, leading to the development of strict regulations that ensure customers’ transparency with companies about their data usage policies. These trends will undoubtedly shape the future of marketing automation for years or even decades to come!
This story originally appeared on Upscalelivingmag
