A Starbucks in Studio City will serve only to-go orders after management removed its guest seating last month out of “safety concerns” for customers and employees.
It’s unclear if a specific incident prompted the change or when the coffee shop in the 10900 block of Ventura Boulevard removed its seating, but complaints posted on social media over the decision date back to late April. The move comes nearly a year after the popular coffee chain closed six stores in the Los Angeles area due to “challenging incidents that make it unsafe to continue to operate.”
A sign posted at the entrance of the Studio City store said “due to safety concerns for our customers and partners, we have removed seating temporarily at this location,” according to KTTV-TV News.
A Starbucks spokesperson said Thursday that the sign has been removed but declined to answer questions about when the seating might return or if other stores in the region might take similar action.
“We use various criteria to ensure we are meeting the needs of our customers, and have a variety of store formats in Los Angeles and the surrounding area, including drive-through, pickup and cafe,” the spokesperson said.
The Seattle-based coffee giant said in a statement it prides itself on “creating a safe, warm, and welcoming Third Place environment,” meaning a place that is separate from a person’s work and home. But the statement said store managers are “empowered to use the many resources at their disposal to modify store operations and create the best experience for our communities.”
“Our first priority is to make sure our partners are safe at work,” the statement said.
While the company has not announced plans to close the Studio City location, it previously shuttered stores over safety concerns.
When it closed the six L.A. stores and 10 others across the nation last year, Starbucks cited “a high volume of challenging incidents that make it unsafe to continue to operate,” according to a Starbucks spokesperson. The Seattle-based coffee giant cited the ongoing mental health crisis, drug use and chronic homelessness as contributing factors to their decision.
L.A. City Councilmember Nithya Raman, who represents the district where the Studio City outlet is located, did not immediately respond to The Times’ requests for comment.
Raman told KTTV that her office was “laser focused on ending homelessness. We have to address it encampment by encampment near that particular Starbucks.”
This story originally appeared on LA Times
