Current and former employees at a luxury hotel in Mexico where two Americans were found dead this week said managers of the resort ignored repeated signs of a possible gas leak and disabled carbon monoxide detectors to stop their alarms from disturbing guests.
Ricardo Carbajal, a former night manager at Rancho Pescadero, a $600-a-night beachfront boutique hotel owned by Hyatt, said carbon monoxide detectors sounded frequently over a period of about three months late last year, likely because of leaks in a system that delivers gas to fire pits on the outdoor patios of each room.
In January, Carbajal said, after repeated complaints from guests about the loud alarms, hotel managers disabled the detectors.
“They knew there were problems with gas leaks,” said Carbajal, who stopped working at the resort in March after a dispute over pay. “Everyone was aware of the alarms and that the detectors were off.”
Two current employees who spoke on condition of anonymity because they feared for their jobs also said that hotel managers ignored complaints about the strong smell of gas from both guests and employees.
“Housekeepers reported gas leaks, security reported gas leaks, maintenance workers reported gas leaks,” said one of the employees. The employee said that a few days before the guests were found dead, a housekeeper cleaning their room fell ill because of suspected gas poisoning, the employee said.
The bodies of John Heathco and Abby Lutz, both of California, were discovered Tuesday night inside their room at Rancho Pescadero, which reopened after extensive renovations about a year ago in the sleepy beach community of El Pescadero, an hour north of Cabo San Lucas.
Autopsies suggest the two died of “intoxication by an undetermined substance,” prosecutors in Mexico’s Baja California Sur state told the Associated Press.
Local police initially reported that gas inhalation was suspected as the cause of death.
Hyatt officials previously said they do not believe the deaths were related to problems with the hotel infrastructure or a gas leak. They did not immediately respond to requests for comment regarding disabled carbon monoxide alarms at the resort.
But new accounts from two paramedics who responded to the deaths lend credence to the theory that gas poisoning was likely to blame.
Fernando Valencia Sotelo and Grisel Valencia Sotelo, firefighters who are also siblings, arrived at the hotel late Tuesday after staff discovered the bodies of Heathco and Lutz.
The two firefighters immediately fell ill upon entering the couple’s hotel room, according to a GoFundMe account established to raise money for their medical care. They received treatment at a hospital and were released Friday.
In a Friday interview with “Good Morning America,” Lutz’s stepmother, Racquel Lutz, said the young woman had told her family Monday evening that she and Heathco had spent the previous night in the hospital because they felt sick and thought they had food poisoning. Lutz said they had been given fluids intravenously and were feeling better.
“She texted [her father] Monday night to say goodnight, love you, and then we hadn’t heard from her again,” Racquel Lutz said.
Chad Richeson, Abby Lutz’s uncle — who is acting as a spokesperson for the family — said that Lutz and Heathco spent time at the pool Monday but it was not clear how much time they spent in their room.
The Lutz family was traveling to Mexico on Friday to “to bring Abby home” and was not available for further comment, Richeson said.
Abby Lutz did not mention any unusual or powerful smells to her family, Richeson said. Neither the hotel nor Hyatt has reached out to the Lutzes, he said.
In a statement, her family described Lutz as “a light to everyone around her” who was known for her smile and laugh and for “making everyone feel special.”
“It is our hope that more information will come to light to explain what happened to Abby, and why,” the statement said. “This information will help us gain closure, and may prevent this type of incident from happening in the future. We don’t wish for anyone else to go through this tragedy.”
Outside the hotel Friday, several dozen employees gathered for a protest. They detailed a history of labor disputes with hotel managers and complained that their concerns about safety were not addressed.
“We are indignant that we reported this, and this tragedy still happened,” said one of the employees who spoke on condition of anonymity.
Alexander Coughlin, a real estate agent from San Francisco, stayed at Rancho Pescadero from Friday through Monday. He ate at the hotel’s restaurant, Kahal, on Friday night and was originally seated near a fire feature, which he said ran the length of the restaurant. There were about 30 other people in the restaurant that night, he said, including many of whom sat near the fire.
Within about five minutes of his seating, Coughlin said he was overwhelmed by a strong smell of gas and asked twice to be moved. A waiter agreed with him that the odor was powerful, Coughlin told The Times.
He said the property’s food and beverage director reached out to him by email about his survey rating his stay at the hotel, which included grading his dining experience. He told the director about the smell.
“That was the first thing I mentioned in my email,” Coughlin said. He sent the email Wednesday afternoon but said he hasn’t heard anything more from the resort.
It was the only time he detected a gas smell, said Coughlin, who added that he did not recall seeing Lutz or Heathco on the property.
This story originally appeared on LA Times
