“Doti supports both humans and AI agents in real-time by not only retrieving but also interpreting information. That should be the real reason why Salesforce wants it. The company has been pushing towards a model where Slack becomes the primary workspace and Agentforce powers automated workflows inside it,” said Ashwin Venkatesan, executive research leader at HFS Research.
“In that vision, Doti provides Salesforce with the missing intelligence layer, transforming conversations into accurate answers and actions. In simple terms, it strengthens the bridge between chat, context, and execution, which is central to Salesforce’s agent-driven roadmap,” Venkatesan added.
Explaining further Salesforce’s rationale to acquire Doti, Venkatesan pointed out that Doti has already achieved a few complex parts needed to execute Salesforce’s vision of combining Slack and Agentforce, including building a knowledge-graph backbone, an auto-answering layer that behaves more like an assistant than a search bar, flexible deployment options, and deep, native integration with Slack.
This story originally appeared on Computerworld
