Sanchit vit Gogia, principal analyst at Greyhound Research, agreed. “The AI roleplay is not new to SAP certification,” he said. “It arrived in first-time exams a year ago. What is new is that it has reached renewal, across more than a hundred certifications, and renewal is where SAP’s installed base lives.”
But, he said, “The deeper question is who comes to own the definition of competence, because SAP supplies the AI that helps the consultant, plays the customer, and assesses the exchange. That is the part history will weigh.”
Questions remain
While Kramer approves of the model, he still has reservations about the new testing regime. “A successful roleplay doesn’t necessarily make someone a capable consultant,” he said. “ERP implementations are rarely textbook exercises. They involve decades of customer processes, customizations, industry requirements, questionable data and competing business priorities. Sometimes the best recommendation is not to implement the latest capability, but to address the customer’s readiness first.”
This story originally appeared on Computerworld
